FAQ
Wholesale & Partnership
Q1.Can I get more information to promote your product?
Sure! Please email info@nglbio.com, and we will offer a wide variety of marketing materials to support you.
Q1.Which regions do you support for distribution?
We work with partners worldwide.
Q1.What is the wholesale pricing?
Pricing varies depending on the product series (e.g., nicotine Strips, E-cigarette, Heat-not burn) and order volume. Please include your target products and estimated quantity in the form for a personalized quotation.
Q1.How can I become a NextGen Lab wholesale partner?
Please fill out our partnership application form or email us at sales@nglbio.com. Our team will reach out within 1–2 business days.
Compliance & Support
Q1.What should I do if I receive a defective product?
Please contact your original seller first and keep your proof of purchase. If unresolved, reach us at sales@nextgenlab.com and we’ll assist you promptly.
Q1.How can I verify if my product is authentic?
Each package includes a security code. Scan the QR Code on package to verify it or contact info@nextgenlab.com for assistance.
Q1.Are your products compliant with international regulations?
Yes. We support certification and documentation for EU, South East Asia, Japan, and Middle East markets. Local import compliance remains the responsibility of distributors.
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